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Feel free to contact us with any questions or special requests.
Please allow up to 48 hours for a response.
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Untethered Canvas
Frequently Asked Questions
Please submit a form above if you cannot find an answer to your inquiry.
For all custom or personalized orders, submit a special note or email us to get started! Although you will receive a response to your email within 24-48 hours, processing times may take up to 4-6 weeks for your order.
Each candle creation is hand poured with love using 100% soy wax!
Look out for a confirmation email along with tracking information to stay updated on the arrival of your order. Please allow up to 3 - 5 business days for order processing, plus an additional 1 - 3 business days for first class / priority shipping or 3 - 5 business days for standard shipping.
Yes, we ship all around the world! Shipping costs will be applied at checkout. Don't be afraid to join the Soul Community for exclusive promotions and deals! Shipping times are typically 7-16 business days.
Yes, feel free to spread the word! Get your candles refilled for 10% off your order.
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